What are Questions?
Questions let customers ask about products. You can approve, edit, delete, and respond to them.
Question status
Published
- Visible to customers on product pages
- Shows in the Q&A section
- Can be answered and voted on
Pending
- Not visible to customers
- Waiting for approval
- Can be approved, edited, or deleted
Creating questions
From customers
- Customers submit questions on product pages
- Questions start as Pending (unless auto-approval is enabled)
- You receive email notifications (if enabled)
Manually
- Go to Questions & Answers → Click “Add question”
- Enter question text, customer name, email (optional)
- Choose Published or Pending
- Save
Approving questions
Manual approval
- Go to Questions & Answers
- Find the pending question
- Click “Approve” (or open the question and set status to Published)
- The question becomes Published
- Customer receives an email notification (if enabled)
Auto-approval
- Enable in Settings → Email Settings → “Auto-approve new questions”
- New customer questions are automatically Published
- No manual approval needed
Editing questions
- Go to Questions & Answers
- Click “Edit” on a question
- Modify:
- Question text
- Customer name
- Customer email
- Publication status
- Click “Save”
- Changes apply immediately
Deleting questions
- Go to Questions & Answers
- Open the question
- Click “Delete Question”
- Confirm deletion
- Question and all its answers are permanently deleted
Searching and filtering
Search
- Use the search box at the top
- Searches question text, customer name, customer email, and answers
- Results update as you type
Filter by status
- All — Shows all questions
- Published — Shows only published questions
- Pending — Shows only pending questions
Filter by product
- Click on a product category or type
- View questions for that product only
- Click “Clear filter” to reset
Managing questions
From the list view
- View all questions in a table
- See status, author, product, date
- Quick actions: Edit, Add Answer, Approve
- Navigate pages with pagination
From the detail view
- Click a question to open it
- View full question details
- See all answers
- Edit question or add answers
- Delete question
Best practices
1. Review before publishing
- Check question content
- Verify product relevance
- Ensure appropriate language
2. Respond promptly
- Add answers to published questions
- Helps customers and builds trust
3. Use auto-approval wisely
- Enable if you trust customer submissions
- Disable if you want to review first
4. Regular moderation
- Review pending questions regularly
- Approve or delete as needed
- Keep content relevant
Frequently asked questions
How do customers submit questions?
Customers submit questions on product pages using the Q&A form.
Can I edit a customer’s question?
Yes. Open the question and edit the text, then save.
What happens when I approve a question?
The question becomes Published, visible to customers, and the customer receives an email notification (if enabled).
Can I un-publish a question?
Yes. Edit the question and change status from Published to Pending.
How do I enable auto-approval?
Go to Settings → Email Settings → Enable “Auto-approve new questions”.
Can I search for specific questions?
Yes. Use the search box to find questions by text, customer name, or email.
What if I delete a question?
The question and all its answers are permanently deleted and cannot be recovered.
Can customers see pending questions?
No. Only Published questions are visible to customers.
How many questions can I have?
There’s no limit. You can have as many questions as needed.
Can I filter questions by product?
Yes. Click on product categories or types to filter questions for specific products.
Quick reference
| Action | How to do it |
|---|---|
| Approve question | Click “Approve” button or set status to Published |
| Edit question | Click “Edit” → Make changes → Save |
| Delete question | Open question → Click “Delete Question” |
| Search questions | Use search box at top of list |
| Filter by status | Use status dropdown (All/Published/Pending) |
| Enable auto-approval | Settings → Email Settings → Auto-approve new questions |