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What is Import & Export? Import & Export lets you: Export questions and answers to CSV Import questions and answers from CSV Migrate data from other systems Backup your Q&A data Availability Available on Pro and Ultra plans. The Free plan does not include this feature. Export (see more) Export Questions Exports all questions to […]
What are webhooks? Webhooks are HTTP POST requests sent by the app to your endpoint when events occur (e.g., a new question or answer). Use them to integrate with external systems, automate workflows, or sync data. Available webhook events The app supports 8 webhook events: How to configure webhooks The app will send webhooks only […]
What are Translations? Translations let you customize customer-facing text in the Q&A widget. You can change labels, messages, and button text to match your brand and language. Two ways to customize text 1. Settings (app admin) Customize messages, labels, and button text Changes apply to all products Available on Pro and Ultra plans 2. Theme […]
What are Questions? Questions let customers ask about products. You can approve, edit, delete, and respond to them. Question status Published Visible to customers on product pages Shows in the Q&A section Can be answered and voted on Pending Not visible to customers Waiting for approval Can be approved, edited, or deleted Creating questions From […]
What are Widgets? Widgets are blocks you add to product pages to show the Q&A feature. There are two blocks: Adding widgets to your theme How to add Where to place them After product description Before product reviews In a custom section Anywhere on the product page Q&A Ask Question Form block What it does […]
What is Import? Import lets you upload questions and answers from CSV files to bulk add data, migrate from other systems, or restore backups. Availability Available on Pro and Ultra plans. The Free plan does not include this feature. Two-step import process Overview Import is a two-step process: Important: Always import questions before answers. Answers […]
What is Export? Export downloads your questions and answers as CSV files for backup, migration, or analysis. Availability Available on Pro and Ultra plans. The Free plan does not include this feature. Exporting Questions What gets exported All questions from your store, including: Question text and metadata Product information (ID, type, category, tags) Customer information […]
What are Email Templates? Email Templates let you customize the HTML emails sent to customers and admins for Q&A events. You can change the subject and body to match your brand. Availability Available on Pro and Ultra plans. The Free plan uses default templates and cannot customize them. Types of Email Templates 1. Answer Notification […]
What are Email Notifications? Email Notifications send automated emails to customers and admins for Q&A events. You can control when emails are sent and customize their content. Types of Email Notifications To Customers To Administrators Configuring Email Notifications Where to find settings Master switch Enable Email Notifications — Master switch for all email notifications When […]
What is AI Configuration? AI Configuration lets you enable AI-generated answers for customer questions. The AI analyzes product information and customer questions to provide instant answers. Availability Available on the Ultra plan only. Free and Pro plans cannot use AI features. AI Settings Where to find settings Settings overview Master switch for AI functionality When […]